Comments and Suggestions
We are happy to accept and consider comments and suggestions from our patients.
Complaints
Lakeside Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service please let us know. Speak to whomever you feel most comfortable - your GP, our practice manager or our reception staff will be happy to help. In the majority of cases concerns can be resolved quite easily. Our complaints procedure leaflet and form explain the process in detail.
However, if you feel we have not dealt with the issues as you wish, you can write to the Complaints/Practice Concerns Managers at Northamptonshire Teaching PCT. They will provide confidential advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS:
Sue Field (01604 651717) sue.field@northants.nhs.uk
Claira Ferreira (01604 651718) claira.ferreira@northants.nhs.uk
Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.