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LAKESIDE HEALTHCARE
Lakeside Healthcare Group
Lakeside Healthcare is a new type of NHS general practice which builds upon and celebrates all that is great about traditional primary care services. We are local surgeries run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided in their communities. We build upon this by investing in people, facilities and equipment to provide services that are more accessible, more convenient and more diverse within the local community. We work for our patients.
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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
| Year-month | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jun 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2020 | 0 | 0 | 0 | 0 | 2 | 0 |
| Apr 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 0 | 0 | 0 | 1 | 7 | 0 |
| Feb 2020 | 0 | 0 | 2 | 1 | 1 | 0 |
| Jan 2020 | 450 | 94 | 18 | 16 | 36 | 6 |
| Dec 2019 | 379 | 79 | 22 | 9 | 27 | 2 |
| Nov 2019 | 418 | 79 | 14 | 13 | 32 | 3 |
| Oct 2019 | 377 | 81 | 11 | 9 | 17 | 5 |
| Sep 2019 | 414 | 68 | 17 | 7 | 39 | 1 |
| Aug 2019 | 372 | 75 | 20 | 13 | 22 | 4 |
| Jul 2019 | 361 | 75 | 11 | 20 | 26 | 3 |
| Jun 2019 | 334 | 66 | 19 | 11 | 29 | 3 |
| May 2019 | 313 | 76 | 19 | 12 | 28 | 6 |
| Apr 2019 | 343 | 83 | 17 | 19 | 28 | 5 |
| Mar 2019 | 408 | 68 | 19 | 13 | 44 | 5 |
| Feb 2019 | 211 | 54 | 5 | 5 | 21 | 1 |
| Jan 2019 | 404 | 70 | 14 | 11 | 17 | 6 |
| Dec 2018 | 304 | 44 | 15 | 6 | 10 | 0 |
| Nov 2018 | 442 | 86 | 15 | 13 | 19 | 3 |
| Oct 2018 | 391 | 90 | 18 | 8 | 26 | 2 |
| Sep 2018 | 296 | 59 | 11 | 5 | 12 | 4 |
| Aug 2018 | 297 | 55 | 11 | 4 | 15 | 7 |
| Jul 2018 | 337 | 65 | 8 | 9 | 15 | 2 |
| Jun 2018 | 331 | 59 | 12 | 5 | 17 | 3 |
| May 2018 | 328 | 60 | 10 | 12 | 17 | 2 |
| Apr 2018 | 320 | 53 | 13 | 5 | 25 | 7 |
| Mar 2018 | 341 | 64 | 13 | 8 | 17 | 6 |
| Feb 2018 | 283 | 41 | 12 | 8 | 21 | 3 |
| Jan 2018 | 319 | 58 | 15 | 10 | 21 | 1 |
| Dec 2017 | 212 | 45 | 13 | 3 | 21 | 0 |
| Nov 2017 | 339 | 63 | 13 | 17 | 21 | 1 |
| Oct 2017 | 317 | 61 | 12 | 15 | 28 | 4 |
| Sep 2017 | 308 | 58 | 11 | 8 | 23 | 2 |
| Aug 2017 | 371 | 65 | 18 | 20 | 21 | 6 |
| Jul 2017 | 462 | 66 | 15 | 14 | 17 | 3 |
| Jun 2017 | 295 | 46 | 9 | 10 | 18 | 1 |
| May 2017 | 107 | 14 | 2 | 7 | 9 | 1 |
| Apr 2017 | 110 | 7 | 2 | 5 | 7 | 1 |
| Mar 2017 | 176 | 16 | 7 | 3 | 11 | 0 |
| Feb 2017 | 138 | 21 | 6 | 2 | 5 | 0 |
| Jan 2017 | 192 | 37 | 6 | 9 | 14 | 3 |