Lakeside Healthcare Corby and Brigstock Surgeries respond to feedback from patient surveys 2026

 

Thanks for taking part!

We’d like to thank the patients who completed our recent survey with over 900 people taking the time to respond. We have also looked at this year’s national GP Survey, which asked similar questions and received 106 responses. Our own survey showed improvement across all measures for the third year running, and we are continuing to build on this positive momentum.

Over the past year we have changed the way we triage cases, which has led to increased appointment capacity, more on-the-day contact and greater patient satisfaction, as seen in the surveys, and feedback, including Google reviews.

From June 2024 to 2025, we dealt with 65,337 Anima cases and offered a total of 362,552 appointments.

Over the same period from 2025 to 2026 (after the introduction of Total Triage) we handled 99,697 Anima cases (up 52.59%) and 424,976 appointments (up 17.22%) on the previous year.

Our patient survey (which took place in April and May) showed

  • 31% rise in people finding it easy to contact us
  • 77% of people being offered an appointment (up 8%)
  • A 23% increase in patients rating our service as good or very good
  • Reduced call waiting times

Patients were more satisfied than in previous years in six key areas, including access to the practice (up 38 points) and satisfaction with the service received (up 32 points).

Our survey also included a free-text box so patients could tell us what was working well and where we still need to focus. Positive themes included praise for our staff, patients feeling listened to and treated with empathy, and feedback that clinical care was thorough, compassionate and effective. Many patients also said our administration, friendliness and response times had improved.

In the GP Patient Survey

  • The practice showed improvement in 11 out of 13 measures and remained stable in the other two
  • The biggest gains were in those being able to contact the practice with a 24% rise in those finding it easy to contact us through the website and an 18% rise in patients saying they had a good overall experience of contacting us.

As a result of feedback from the surveys we plan to focus on

  • Making it more straightforward to access appointments
  • Continuing to work with the Anima developers 
  • Increasing continuity of care so patients with complex conditions see the same GP where possible  
  • Seeing how we can improve patient communication around callbacks, messaging, test results and prescription queries.

Lead GP, Dr Sudeep Rai said: ‘Both the Lakeside and National GP Surveys give us valuable feedback so we would like to thank everyone who took part. We read all the comments, which help us to see what is working and areas need more attention. We are pleased with all the gains that we have made and that patient satisfaction has increased for three consecutive years. I would like to thank our entire team for all their hard work and dedication, particularly as we have increased our capacity so much over the past year. However, we will continue to plan on building on this progress and make improvements where we can.’

Published: Jul 16, 2026