Give Feedback or Raise a Concern

Your feedback is very important to us. We read all feedback submitted, whether that is in person, in writing or online and this helps us understand what is working well and areas that we can improve.

If you have had a positive experience, we are delighted to hear about that.

If we haven’t got things quite right, then we want to know so that we can review what when wrong and see where we can make changes if necessary.

Here’s how you can get in touch with your comments or concerns.

Friends and Family Test

You can provide anonymous feedback on your experience through our survey, known as the Friends and Family Test. After your visit, we'll send you a link to the survey. If you haven't received it, you can complete it below:

View the latest results

Please complete the test below.

Submit a concern or complaint

We aim to provide excellent care, but if something isn’t quite right, we want to hear about it so we can understand and resolve it as soon as possible.

The quickest way to let us know is by speaking to our reception team.

They’re here to help and will do their best to address the issue right away or direct you to the right person who can resolve it.

Most concerns can be addressed quickly and easily without needing to go further.

Find out more on our Complaints Policy page.

You can raise a concern or complaint:

• In person: Please call at reception. One of our team will be able to help you and can give you a copy of our complaints form.
• By phone: Dial 01536 204 154. Again, our reception team should help.
• Online: – Our complaints form is here: Complaints Form
• In writing: Please write to:

Mary Russell
Patient Services Manager
Lakeside Healthcare Corby and Brigstock sites
Cottingham Road
Corby
Northants
NN17 2UR