Complaints Procedure

Lakeside Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service please let us know. Speak to whomever you feel most comfortable - your GP, one of our senior managers or our reception staff will be happy to help. In the majority of cases concerns can be resolved quite easily. Our complaints/comments leaflet explains the process.

Download our Complaints/Comments Leaflet here.